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SDSD - Customer care services

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Platform/Solution Consultant

REMOTE – DUBAI, U.A.E | FULL-TIME

We are currently looking for a consultant to cover the Middle East market-based In Dubai.

 

JOB DESCRIPTION:

As a consultant in SDSD you will assist in the various stages of our solution’s lifecycles. You will assist in or perform by yourself, pre-sales demos and requirement gatherings, deployment and training as well as post-sales support.

RESPONSIBILITIES:

  • Develop and demonstrate knowledge of the company’s portfolio of products and services.
  • Take direct responsibility for working with assigned clients and prospects to support and generate new product and service ideas to meet changing market requirements.
  • Manage assigned client accounts and projects – including client version updates.
  • Gathering requirements and customization details from the end-users and conveying them to the development team with proper documentation.
  • Follow established processes for defect tracking and reporting.
  • Work to ensure high client satisfaction levels at all times.

EXPERIENCE/SKILLS REQUIRED:

  • Prior experience working with ship management software, such as planned maintenance, crew management, safety software or ship-broking software, or a keen interest to develop a career in these sectors of the Maritime Industry.
  • Minimum of 1 or 2-year Enterprise software platform or professional services. 
  • Candidate must possess at least a Diploma / Degree in a relevant subject.
  • Driven and organised individual with the ability to work on own initiative.
  • Good communication skills – both written and oral.